Complacency Will Cost You

A few years ago, I went to the Verizon store with my mom just after Christmas. After years of resisting technology, she had just spent several days in the house with me and my sisters as we all shared photos and texts among one another. Mom felt a bit left out, and decided she was ready for a smartphone. We were thrilled.

Once in the store, we helped mom pick out a phone that would best suit her needs. The salesman then described the data plan. He offered her the same data plan that I had, but for $20 less a month.

“Hey, wait a minute,” I said. “I have those same levels of talk, text, and data, only I’m paying X.” The salesman got my mom set up with her new phone and then took a look at my plan, and found a way to match her deal. By speaking up at the right time, I scored a plan that was $20 cheaper each month, for the same amounts of service.

Fast forward to this year. I went in to the Verizon store because I was having an issue with my phone and needed some help. The salesman was able to help me with my concern, and then asked if he could look up my plan. I thought for sure he was going to try to sell me some new expensive deal. Instead, he offered the opposite.

Plans had changed over the previous year, and he could offer me the same amounts of talk and text (unlimited, for both) with more than double the data, plus monthly carry-over data, for less money each month.

I had my skeptical face on as I asked for the catch.

“No catch,” he said. The plans had changed since I last checked in, and as long as I stayed on auto-pay billing, I could have the cheaper rate.

Granted, I don’t have the latest model phone, but I bought it new (and for cheap, since it’s an older model) just a few months ago so it should last a good while. And I now have an even less expensive cell phone bill than when I matched my mom’s rate.

Lesson learned. Every year I’ll check in with my cell phone carrier to inquire about current plans and see if I’m eligible for any changes. I may not always be eligible for a discount, and there is certainly no secret or rocket science involved here, other than the importance of being vigilant and the willingness to have a conversation and ask about my options.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s